9u999 Privacy Policy

What Information We Collect

When you register on the 9u999 platform and use our services, we may collect the following types of information:

• Identity Information: Full name, date of birth, national identity card or passport number (for age verification).
• Contact Information: Email address, mobile number, and residential address.
• Financial Information: bKash, Nagad, Rocket, or bank account numbers (for processing transactions).
• Usage Information: IP address, browser type, device information, login time, and session data.
• Transaction History: Records of deposits, withdrawals, and bets.
• Communication Records: Support-related conversations via live chat or email.

How We Collect Information

We collect information in the following ways:

• Directly Provided: Through registration forms, login pages, deposit and withdrawal processes, and support requests.
• Automatically: Using cookies, web beacons, and server logs that track your browsing behaviour and device information.
• From Third Parties: From authorised partner services for identity verification, fraud prevention, and payment processing.

Purposes for Using Information

Collected information is used only for the following legitimate purposes:

• Account registration and management, and verification of user age (for those aged 21 and above only).
• Accepting deposits, paying out winnings, and processing financial transactions.
• Complying with responsible gambling policies and identifying potentially at-risk behaviour.
• Preventing fraud, money laundering, and other illegal activities.
• Providing customer support and resolving issues.
• Improving platform performance and personalising the user experience.
• Meeting applicable legal obligations and regulatory requirements.
• Sending important notifications about bonuses, promotions, and services.

Data Security Measures

9u999 takes the highest technical and administrative measures to protect your information:

• SSL Encryption: All data transmitted on our website is protected by 256-bit SSL encryption.
• Data Encryption: Sensitive financial information is kept in an encrypted state when stored.
• Access Control: Only authorised staff are granted access to the information necessary for their specific responsibilities.
• Regular Audits: Our security measures are regularly reviewed and tested.
• Firewall Protection: Advanced firewall systems are used to prevent unauthorised access.

However, no transmission of information over the internet or electronic storage is 100% secure. We make every effort to protect your information, but we cannot guarantee absolute security.

Sharing Information with Third Parties

9u999 does not sell or rent your personal information. Information may be shared only on a need-to-know basis in the following limited circumstances:

• Payment Processors: With bKash, Nagad, Rocket, and bank transfer service providers to complete transactions.
• Identity Verification Services: Authorised verification partners to complete the KYC process.
• Legal Authorities: To the relevant authorities in the case of court orders, legal obligations, or fraud investigations.
• Technology Partners: IT service providers engaged to operate the platform, who work under strict confidentiality agreements.

We have data processing agreements with all third parties that prevent them from using your information for any other purpose.

Cookie Policy

Our website uses cookies and similar tracking technologies. Cookies are small text files stored in your browser. We use the following types of cookies:

• Essential Cookies: To ensure the core functionality of the site, such as maintaining login sessions. These cannot be disabled.
• Functional Cookies: To remember your preferences and settings, which improves your experience.
• Analytics Cookies: To understand how users use our site, so we can improve our services.

You can disable cookies other than essential cookies through your browser settings. However, this may limit some functionality of the site.

User Rights

You have the following rights regarding your personal information:

• Right of Access: The right to know what information we hold about you.
• Right of Rectification: The right to request correction of inaccurate or incomplete information.
• Right of Erasure: The right to request deletion of your information in certain circumstances (subject to legal obligations).
• Right to Restrict Processing: The right to request that the use of your information be limited for specific purposes.
• Right to Object: The right to object to receiving marketing communications and to withdraw consent at any time.
• Right to Data Portability: The right to receive the information we hold about you in a structured format.

To exercise any of the above rights, please contact our support team. We will process your request within 30 business days.

Data Retention Period

We retain your information only for as long as necessary:

• Active account data: For as long as the account remains active.
• Financial transaction records: As required by legal obligations, generally a minimum of 5 years.
• After account closure: Certain information may be retained for a specified period to meet applicable legal and regulatory requirements.
• Marketing data: Processing is stopped immediately after consent is withdrawn.

After the specified period has passed, information is securely deleted or anonymised.

Protection of Minors

9u999 is operated for those aged 21 and above only. We do not intentionally collect any personal information from minors. If we become aware that a minor has provided information, we will immediately delete that information and close the account.

Submission of the required documents for age verification at the time of registration is mandatory. Providing a false age is a serious breach of our terms of service and may result in account termination.

International Data Transfers

Our servers and some service providers may be located outside Bangladesh. For data transfers, we ensure that:

• The receiving party maintains an equivalent or higher standard of data protection.
• Appropriate contractual safeguards are in place.
• Information is used only for the purposes for which it is necessary.

Policy Change Process

9u999 reserves the right to update this Privacy Policy from time to time. If any significant changes are made to the Policy, we will:

• Publish a prominent notice on the website.
• Send a notification to the registered email address.
• Update the "Last Updated" date at the top of this page.

Continuing to use the service after changes are made will be deemed as your consent to the new policy. We therefore recommend that you review this page regularly.

Your Responsibility for Account Security

You have certain responsibilities to ensure the security of your account:

• Keep your login password confidential and do not share it with anyone.
• Use a strong, unique password and change it regularly.
• Always log out after using a public or shared device.
• If you notice any suspicious activity, notify our support team immediately.
• Be cautious of phishing emails or suspicious links.

Responsible Gambling and Personal Data

9u999 is firmly committed to responsible gambling. To this end, we monitor your usage patterns and may reach out to provide assistance if potentially problematic behaviour is identified. For more information, please visit our Responsible Gaming page.

Contact and Complaints

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us:

We take all privacy-related requests seriously and will work to resolve them as quickly as possible. Your trust and confidence are our highest priority.